Terms of Use

The TaosFootwear.com website (the “Site”) is a service of Shoes West Distribution, LLC “dba Taos Footwear (“Taos Footwear”), on behalf itself and its affiliates ("Taos" and/or "we" or "us"). These Conditions of Service, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, “Conditions”), set forth the terms and conditions under which you may use and access the Site.

BY ACCESSING THE SITE, YOU AGREE TO THESE CONDITIONS. IF YOU DO NOT AGREE TO THESE CONDITIONS (WITHOUT MODIFICATION), YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE SITE. BY USING THE SITE, YOU ARE AGREEING TO ALL CONDITIONS CONTAINED HEREIN.

You represent and warrant that you are 18 years of age or older, or are visiting the Site under the supervision of a parent or guardian. You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you access the Site.

Copyright

The entire content included in the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Taos. The collective work includes works that are licensed to Taos. Copyright 2021, Taos. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order through the Site. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order through the Site or to purchase Taos products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of TaosFootwear.com is strictly prohibited, unless authorized directly in writing by Taos. You further agree not to change or delete any proprietary notice from materials downloaded or printed from the Site.

Trademarks/Intellectual Property

All trademarks, service marks and trade names of Taos used in the Site (including but not limited to the Taos name) are trademarks or registered trademarks of Taos. They may not be used without Taos' prior written permission, which it may withhold in its sole and absolute discretion. Any other intellectual property on the Site, including but not limited to patents, whether issued or pending, are the sole property of Taos and/or its licensors.

Purchases

All purchases placed through the Site are subject to Taos' acceptance, which is in its sole discretion. Without limitation, this means that Taos may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. Without limiting the foregoing, Taos reserves the right to refuse to accept or cancel any orders which are to be shipped to any freight forwarding or similar service, whether or not the order has been confirmed. If your credit card has already been charged for a purchase that is subsequently cancelled, Taos shall issue a credit to your credit card account.

Pricing

Taos makes every attempt to properly price all items, but errors occasionally occur. These pricing errors may result in a lower or higher stated price on the Site. Taos reserves the right to cancel orders which include a pricing or discount error.

Warranty Disclaimer

The Site and the materials on the Site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Taos disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Taos does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that the defects will be corrected, or that the Site or the server that makes the Site available are free of viruses or other harmful components. Taos does not make any warranties or representations regarding the use of the materials in the Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Use of Information Submitted

You agree that Taos is free to use any comments, information or ideas contained in any communication you may send to the Site or submit to the Site without notice to you, or any, compensation or acknowledgement for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services.

Participation Disclaimer / Use Restrictions

Taos does not and cannot review all communications and materials posted to or created by shoppers and customers accessing the Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute User Generated Content on the Site, the Site is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities on the Site. You may not post or otherwise distribute content to the Site which Taos in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of Taos or another party, illegal, or otherwise objectionable to Taos. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification

You agree to indemnify, defend, and hold harmless Taos, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing TaosFootwear.com using your Internet account.

Limitation of Liability

Taos shall not be liable for any special, incidental, indirect or consequential damages that result from the use of, or the inability to use, the materials on the Site or the performance of the products purchased through the Site, even if Taos has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ARBITRATION OF CLAIMS BETWEEN YOU AND TAOS: PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS AND REQUIRE BINDING ARBITRATION OF CLAIMS BETWEEN YOU AND TAOS, WAIVING CLASS ACTION CLAIMS BETWEEN YOU AND TAOS, AND WAIVING THE RIGHT TO TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY LAW. YOU AGREE THAT ANY AND ALL CLAIMS OR DISPUTES BETWEEN YOU AND TAOS MUST BE RESOLVED THROUGH MANDATORY, BINDING ARBITRATION, RATHER THAN LITIGATION IN COURT. THAT MEANS THAT AN ARBITRATOR, NOT A JUDGE OR JURY, WILL DECIDE ANY CLAIM BETWEEN YOU AND TAOS. SEE BELOW FOR ADDITIONAL DETAILS.

ARBITRATION/CLASS-ACTION WAIVER/DISPUTE RESOLUTION CHOICE OF LAW

TO THE FULLEST EXTENT PERMITTED BY LAW, BOTH YOU AND TAOS WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING OR RESOLVE ANY DISPUTE AS A CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION. TO THE FULLEST EXTENT PERMITTED BY LAW, BOTH YOU AND TAOS WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION RELATED ANY DISPUTE THAT IS BROUGHT BY ANYONE ELSE. NOTWITHSTANDING ANY PROVISION IN THE JAMS (DEFINED BELOW) RULES TO THE CONTRARY, THE ARBITRATOR SHALL NOT HAVE THE AUTHORITY OR ANY JURISDICTION TO HEAR THE ARBITRATION AS A CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR TO CONSOLIDATE, JOIN, OR OTHERWISE COMBINE THE CLAIMS OF DIFFERENT PERSONS INTO ONE PROCEEDING , SUBJECT TO THE MASS ARBITRATION PROCESS DESCRIBED BELOW.

The parties each agree to finally settle all disputes only through arbitration; provided, however, that Taos shall be entitled to seek injunctive or equitable relief in the state and federal courts in Los Angeles, CA and any other court with jurisdiction over the parties. In arbitration, there is no judge or jury and review is limited. The arbitrator’s decision and award is final and binding, with limited exceptions, and judgment on the award may be entered in any court with jurisdiction. 

In the event you and Taos are not able to resolve a dispute and you intend to pursue arbitration, you must first send an individualized written notice of the dispute (“Notice”) to Taos at the following address:

Attn: Dispute Notice
Taos Footwear
18701 S Figueroa St.
Gardena, CA 90248

The Notice must (1) describe the nature and the basis of the dispute and (2) set forth the specific relief sought. We agree to use good faith efforts to resolve the dispute directly, but if we do not reach an agreement to resolve the dispute within 30 days after the notice is received, you or we may commence an arbitration proceeding, subject to the terms below. The Notice is a prerequisite to initiating any arbitration. Any applicable statute of limitations will be tolled from the date of a properly submitted individualized Notice through the first date on which an arbitration may properly be filed.

The parties agree that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of the Conditions (despite the general choice of law provision set forth below).  The parties agree that, except as set forth above, any claim, suit, action or proceeding arising out of or relating to the Site will be resolved solely by binding arbitration before a sole arbitrator under the streamlined Arbitration Rules Procedures of JAMS Inc. ("JAMS"). If an in-person hearing is required, then it will take place in Los Angeles, CA. The federal or state law that applies to these terms will also apply during the arbitration. Disputes will be arbitrated only on an individual basis and will not be consolidated with any other proceedings that involve any claims or controversy of another party, including any class actions or class arbitrations; provided, however, if for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then the agreement to arbitrate does not apply and the dispute must be brought in a court of competent jurisdiction in Los Angeles, CA. 

You and Taos further agree to the use of JAM’s Mass Arbitration Procedures and Guidelines, to the extent applicable to any Demand or group of Demands and not inconsistent with the Batch Arbitration process described below.

To increase the efficiency of administration and resolution of arbitrations, you and Taos agree that in the event there are 75 or more individual Demands of a substantially similar nature filed against Taos by or with the assistance of the same law firm, group of law firms, or organizations within a 60-day period (or as soon as possible thereafter), JAMS shall (1) administer the arbitration Demands in batches of 75 Demands per batch (plus, to the extent there are fewer than 75 Demands left over after the batching described above, a final batch consisting of the remaining Demands); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award (“Batch Arbitration”). The parties agree to mediate all cases subject to the Mass Arbitration Procedures and Guidelines within 90 days of completion of the first batch of arbitrations.

You and Taos agree that Demands are of a “substantially similar nature” if they arise out of or relate to the same event, factual scenario, and/or raise the same or similar legal issues, and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise JAMS, and JAMS shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Procedural Arbitrator”). In an effort to expedite resolution of any such dispute by the Procedural Arbitrator, the parties agree the Procedural Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Procedural Arbitrator’s fees shall be paid by Taos if Taos is the party seeking the appointment of the Procedural Arbitrator. The Procedural Arbitrator’s fees shall be shared equally by you and Taos if you are the party seeking the appointment of the Procedural Arbitrator.

You and Taos agree to cooperate in good faith with JAMS to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of Requests, as well as any steps to minimize the time and costs of arbitration which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings. This Batch Arbitration process shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.

You and Taos shall select a mutually agreeable arbitrator from JAMS. Unless otherwise precluded by law, you and Taos shall each separately pay your own attorneys’ fees and costs.

Changes to this arbitration agreement shall not apply to any claim that was filed in a legal proceeding against us or you prior to the effective date of the modification.

Miscellaneous

Your use of the Site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Specifically, this Agreement shall be subject to California Revised Statutes Chapter 72, “Sales”. Any cause of action or claim you may have with respect to TaosFootwear.com (including but not limited to the purchase of Taos) must be commenced within one (1) year after the claim or cause of action arises. By using the Site, you agree to receive electronic communications from Taos. You agree that any notice, agreement, disclosure or other communication that Taos sends you electronically will satisfy any legal communication requirements, including that such communications be in writing. Taos' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct the parties nor trade practice shall act to modify any of these terms and conditions. Taos may assign its rights and duties under this Agreement to any party at any time without notice to you.

Termination and Effect of Termination

These terms and conditions are applicable to you upon your accessing the Site. Taos reserves the right in its sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In addition, these terms and conditions, or any part of them, may be terminated by Taos without notice at any time, for any reason. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination of your access to the Site.

Mobile Terms of Service

Taos

Last updated: June 25, 2025

The Taos mobile message service (the "Service") is operated by TaosFootwear.com (the “Site”) is a service of Shoes West Distribution, LLC (“Taos”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Taos’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Taos through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Taos. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 728-48 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Taos mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 728-48 or email marketing@taosfootwear.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.