Return Policy

Unused items that are NOT Final Sale Items may be returned within 30 days from the original purchase date. 

Returning items must be done using Taos return labels so we may track your order and issue your refund. Failure to use our labels may result in delayed refunds or lost packages which we are not liable for.


First, start a return from our online portal to have a QR code sent to you via email, after submitting your return authorization—there’s no need to print a label or repackage your items. Drop off your return and show your code at a nearby Return Bar and they'll take care of the rest.

Please note that we only accept returns for unworn/unused products in their original packaging within 30 days from the purchase date. We recommend trying on your footwear indoors and on carpeted surfaces. Exchanges are always free. Returns for a refund are free at a Return Bar, otherwise there is a $10 restocking fee for returns by mail. 

You can generate a label through our online portal and $10 will be deducted from your final refund.

*Excludes items marked as Final Sale & accessories products like shoe care and replacement footbeds, phone cases & socks.

Visit our online portal to start a return or exchange.