Return Policy

 

Unused items that are NOT marked as Final Sale Items may be returned within 30 days from the original purchase date. 

To ensure a smooth and timely return process, please use Taos return labels when sending items back to us. This allows us to track your return and process your refund efficiently. Please note that if you do not use our return labels, we cannot guarantee tracking, and you may experience delays or potential issues with your refund. We are not responsible for lost packages sent without our labels.

How to Start a Return:

To initiate a return, start by using our online portal to request a return authorization. You will receive a QR code via email. There’s no need to print a label or repackage your items - simply drop off your return at a nearby Return Bar and present your QR code; they'll handle the rest.

Return Conditions:

• Eligibility: Returns are accepted only for unworn/unused products in their original packaging within 30 days from the purchase date.

• Footwear: We recommend trying on your footwear indoors and on carpeted surfaces.

Fees and Exchanges:

• Exchanges: Always free.

• Returns for Refund: Free at a Return Bar. For returns by mail, a $10 restocking fee will be deducted from your refund. You can generate a return label through our online portal, and $10 will be deducted from your final refund.

• Sale Items: Qualify for a one-time exchange only; no refunds.

• Shipping Charges: We cannot provide free shipping outside of the contiguous United States nor do we provide free return shipping. Shipping charges are non-refundable. We offer free shipping on orders over $125 (subtotal).

Exclusions:

• Final Sale items and accessory products are not eligible for return.

*Excludes items marked as Final Sale & accessories products. We are happy to provide free shipping on orders over $125 (subtotal). Shipping charges are non-refundable. We are happy to provide free shipping on orders over $125 (subtotal).