We make returns and exchanges easy. Through our partnership with Happy Returns, we’re excited to offer over 2,500 drop-off locations nationwide for a seamless shopping experience.
First, start a return from our online portal to have a QR code sent to you via email, after submitting your return authorization—there’s no need to print a label or repackage your items. Drop off your return and show your code at a nearby Return Bar and they'll take care of the rest.
Please note that we only accept returns for unworn shoes in their original packaging within 30 days from the purchase date. We recommend trying on your footwear indoors and on carpeted surfaces. Exchanges are always free. Returns for a refund are free at a Return Bar, otherwise there is a $10 restocking fee for returns by mail. You can generate a label through our online portal and $10 will be deducted from your final refund.
*Excludes items marked as Final Sale and select products like shoe care and replacement footbeds.
Visit our online portal to start a return or exchange.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.