Signing up is easy! Simply create an account by entering your name, email, and password here. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.
**If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
The rewards page is your roadmap to all your points. You can access all your info by visiting our rewards page and logging into your account.
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
Contact customer service by emailing Support@taosfootwear.com and our team will be happy to assist you with merging your accounts. Kindly provide your full name and BOTH email addresses you may have used.
Our rewards program is a tiered program that allows members to earn more points the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases. Click here and view other methods to earn points.
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account.
To redeem your points in checkout, use the “Choose Reward” drop down to choose the amount you would like to apply, then click the "APPLY" button.
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at Support@taosfootwear.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
- Try to refresh your browser.
- Try to log out and then back into your account.
- Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact us at Support@taosfootwear.com and we will look into the issue for you.
Thank you so much for sharing us with your friends! We really appreciate it.
Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
Points expire after one year of inactivity.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.