Return Policy

Unused items that are NOT marked as Final Sale Items may be returned within 30 days from the original purchase date. 

To ensure a smooth and timely return process, please use Taos return labels when sending items back to us. This allows us to track your return and process your refund efficiently. Please note that if you do not use our return labels, we cannot guarantee tracking, and you may experience delays or potential issues with your refund. We are not responsible for lost packages sent without our labels.

HOW TO START A RETURN
To initiate a return, start by using our online portal to request a return authorization. You will receive a QR code via email. There’s no need to print a label or repackage your items - simply drop off your return at the nearest drop-off location and present your QR code; they'll handle the rest.

RETURN CONDITIONS

Eligibility: Returns are accepted only for unworn/unused products in their original packaging within 30 days from the purchase date.

  • Footwear: We recommend trying on your footwear indoors and on carpeted surfaces.

FEES AND EXCHANGES

  • Return shipping: If Checkout+ is purchased at time of checkout return shipping will be covered. Otherwise you will be responsible for the cost of return shipping.

  • What is Checkout+ ? Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

  • By adding Checkout+ on your order, you will receive:

      • Free Return Shipping: If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.

      • Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.

  • Sale Items: Qualify for a one-time exchange only; no refunds.

  • Shipping Charges: We cannot provide free shipping outside of the contiguous United States nor do we provide free return shipping. Shipping charges are non-refundable. We offer free shipping on orders over $125 (subtotal).

EXCLUSIONS

  • Final Sale items and accessory products are not eligible for return.

*Excludes items marked as Final Sale and accessories. Shipping charges are non-refundable.